Terms and Conditions
In these terms of business, the expression “Hotel” means the Carlton Park Hotel operated by Skyland Hotels Ltd. or one of its subsidiaries specified in the Client’s confirmation, and “Client” means the person, firm or company making a booking or staying at the Hotel. These terms apply to all bookings except to the extent that specific terms apply for a particular booking. Confirmation of a booking by the Client is deemed acceptance of these terms.
1.1 All published rates include VAT at the current rate. The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
2.1 All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel Manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
3.1 Bookings must normally be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. For some programmes, full prepayment is required. At least 3 working days are required to process credit and debit card payments and 5 working dates to process cheque payments.
Arrival and Departure
4.1 Bedrooms are usually available from 2.00 pm on the day of arrival.
Bedrooms are to be vacated by 11.00 am on the day of departure.
Cancellations, Amendments and Non-Arrivals
5.1 There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2.00 pm on the day of arrival.
5.2 In the event of non-arrival or cancellation after 2.00 pm and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
5.3 If the Hotel cancels before 2.00 pm on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the Client in respect of any booking. If the hotel cancels after 2.00 pm on the day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation or the payment of alternative accommodation at another hotel.
5.4 A cancellation number will be supplied at the time of cancellation and this should be retained for future reference.
6.1 Settlement of the bill in full, less any advance payments, must be made prior to departure from the Hotel.
6.2 All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
6.3 All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 14 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
6.4 The Hotel may charge interest at a rate of 2% above Bank of Wales base rate on any outstanding balance.
7.1 Children under the age of 16 years must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.
7.2 At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
7.3 The provision of baby-sitting is at the discretion of the Hotel Manager and subject to the parent(s)/guardian(s) confirming the good health of the baby/child and remaining on the Hotel premises during the operation of the service.
7.4 Where hotels have health and leisure facilities, children under the age of 16 years must be accompanied by an adult at all times and they are not permitted to use gymnasium equipment. Children under the age of 8 years and non-swimmers must be accompanied in the swimming pool at all times by a competent adult. Furthermore, they are excluded from the sauna, steam room, spa pools and solaria areas. Clients must read and follow the conditions of use displayed at such facilities.
Disabled Guest Rooms
8.1 A number of hotels offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with Skyland Hotels Ltd. Reservations or direct with the Hotel before booking.
Dogs and Other Pets
9.1 Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Guests are asked to check in advance with the Hotel. A small charge may be made for each pet.
9.2 The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.
10.1 The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
11.1 It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
12.1 No wines, spirits, beers or food may be brought into the Hotel or its grounds by the Client, their guests or representatives for consumption or sale on the premises without the express prior written consent of the Hotel and for which a charge will be made by the Hotel.
Comments and Complaints
13.1 Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively write within 28 days to the Hotel’s General Manager.
14.1 The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
15.1 Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking plus expenses directly and necessarily incurred by the Client to comply with the booking.
15.2 Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
15.3 The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
15.4 The Hotel does not accept responsibility whatsoever for damage to, or theft from, vehicles parked on the Hotel premises.
15.5 Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, default or neglect of the Clients, their guests or sub-contractors and will pay to the hotel on demand the amount required to make good or remedy any such damage.
16.1 The information provided by the Client may be processed by Skyland Hotels Ltd. for the purposes it has notified to the Data Protection Registrar. By confirming the booking, the Client consents to this processing of the information.
17.1 These terms will be construed in accordance with English law and Skyland Hotels Ltd., the Hotel and Client submit to the non-exclusive jurisdiction of the English courts unless the Hotel is in Scotland, where Scottish law applies and the Scottish courts will have non-exclusive jurisdiction.